Policies

Purchase and Website Policies

Thanks for taking a few moments to read our policies.  As always, if you have any questions, please contact me at csloan@subearthancottage.com

Payment

**All Texas sales will be subject to an 8.25% sales tax**

Payment must be received within three days. I ship upon receipt of payment.

Shipping

All purchases weighing more than 13 oz and all bags are mailed USPS Priority within the U.S. Otherwise, I ship first class via USPS. All items are shipped with Delivery Confirmation and tracking number.

I ship to the address in your PayPal account or in your Etsy account if paying by a method other than PayPal. Let me know at checkout if you need me to ship to a different address.

I do ship internationally as long as the product is compliant with import regulations. I fill out customs forms as accurately as possible. The buyer is responsible for any customs due.

Most orders will ship within two business days from the time I receive payment. Custom orders may take longer. I will give you a time frame when discussing your order.

If I’ve overestimated the shipping cost for an item or group of items, I will gladly refund excesses over $1.00 USD.

If you don’t receive your order in a reasonable time, please contact me so we can track it down together.

Refunds and Exchanges

If you are not happy with any item, please contact me before leaving feedback and I will be happy to issue a refund once the item is returned. You are responsible for the shipping costs of the returned item, unless I am at fault (i.e. mistakes in your order, faulty items).

The item(s) needs to be returned in the same condition as it was mailed for full refund.

No returns and/or refunds after 15 days from the shipping date for USA orders and 21 days for international orders.

Privacy

Your information will not be stored, sold or spammed.  I only send updates and newsletters to those who sign up as members.

Disclosures

SubEarthan Cottage and SEC Vintage are my shops containing my products.

Occasionally I talk about other products and services on my blog. I may earn a small commission for my endorsement, recommendation, testimonial, and/or link to any products or services from this website. Regardless of any compensation, any opinions I share of a product or service is my honest opinion.

I also have affiliate links and advertising to help support my blog. Any purchases through those links will result in my receiving a small percentage in commission. Prices are the same whether you click an affiliate link or a non-affiliate link, so you will not be charged more. Thank you for your support!

Additional Info

Feel free to contact me if you have any questions or need more pictures. I also appreciate any feedback you may have on my shop and products.